Train & Fly
Combine train and plane in a single ticket - sustainability and savings travel hand in hand.
Combine train and plane in a single ticket - sustainability and savings travel hand in hand.
Travel by bus from your city to Madrid Airport, and from there to your international destination. All on one ticket!
Check the FAQ about how to make a payment.
Check the FAQ about fares.
Check the FAQ about minors.
Check the FAQ about passengers with special needs.
Wherever possible, check in online to get your boarding pass before you go to the airport and download it to your phone.
To plan your trip as smoothly as possible, be sure to check in advance all the documents, vaccines and other requirements in place in the destination country.
Check the FAQ about travel documents.
Check the FAQ about your booking.
Check the FAQ about online check-in.
Check the FAQ about checked baggage.
Check the FAQ about hand luggage.
Check the FAQ about electronic devices.
How to get there, services, check-in desks... Everything you need to know about the airport.
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and .Located in a dedicated area at Madrid and Barcelona airports, the Air Shuttle is a special zone where you can arrive, check in and fly up to 15 minutes before departure.
Book at least 24 hours before your flight departs at any of the official airports in the AENA network and get a 5% discount.
Check the FAQ about general airport information.
Check the FAQ about Madrid Airport.
Check the FAQ about Barcelona Airport.
At the airport, wherever possible use our self-service kiosks to check in your bag or print your boarding pass.
Remember, you can check in hand luggage free of charge (except on flights operated by Iberia Regional Air Nostrum) at the desks in the check-in area, so you just board with your personal accessory (max. 40 x 30 x 15 cm). This accessory must be placed under the seat in front of you.
On high-occupancy flights where capacity on the aircraft is more limited, some hand luggage may be removed and placed in the hold, even if it complies with the regulations.
It can take quite a long time to get through security control. For your peace of mind, we advise you to get to the airport in good time and follow these recommendations:
Have your boarding pass handy.
Place your personal belongings, metal objects, coat and electronic devices in the trays, separate from your hand luggage. Liquids should be placed in a sealed clear plastic bag.
Go through the security arch when you are called forward and don't forget to collect all your belongings.
Use the VIP security control at Madrid and Barcelona airports. Check the conditions for requesting this service at other airports in the Iberia network where it is available.
If you're travelling from Madrid Airport, use our Dalí Premium Lounge in the main building (T4) and the Velázquez Premium Lounge in the satellite building (T4S).
Check the VIP lounges you can use at other airports all over the world. You can find full details about the lounges and the services offered on the oneworld website.
We'll call families with infants and passengers who need special assistance first. Immediately after that, we'll call passengers by group. Each group has a number indicating the order of priority for boarding the plane. Please check your boarding pass to see your boarding group.
Check all the information in boarding procedure.
We are offering a new on-board service in Business, Premium Economy and Economy on long-haul flights and in Business on medium-haul flights lasting more than four and a half hours. These menus are prepared daily with fresh, seasonal ingredients and in accordance with all the necessary Covid health and safety measures so you can enjoy your travel experience with complete confidence.
In Economy class on domestic flights and short and medium-haul European flights, you can buy snacks and drinks from our “Buy on board” menu.
Another option we offer is the Pre-Order service, where you can order in advance the menu or fresh, seasonal products you want to have during the flight.
Follow our recommendations and travel more comfortably.
Check the FAQ about our in-flight services.
Check the FAQ about our cabin classes.
When we land at the destination airport, we ask you to remain seated until the crew announces the start of the disembarkation process. Before getting off the plane, make sure that you take all your hand luggage with you and that you don't leave any personal items on board.
We recommend that you keep your boarding pass until you leave the airport at your final destination because you may be required to produce it for travel control purposes.
When you land at the destination airport, depending on the origin of your flight you may have to pass through immigration control. You will have to meet the legal entry requirements for the country of arrival, show the necessary personal documents and comply with any other formality required for your nationality (Schengen, Non-Schengen or nationality of another country).
Go to the baggage reclaim hall to collect your bags, following the airport information signs on your way to the exit. Check the electronic panel to find out the belt number for your flight number and departure airport. Once you are sure that you have collected all your belongings, you will need to pass through the customs filter to get to the public arrivals area.
Find out everything you need to know, visit and enjoy at your destination. Don't miss the most important monuments, most interesting museums, areas to explore on foot, top purchases, and places to enjoy the local cuisine.
Discover the CO2e footprint of your flight with our carbon footprint calculator.
We strive to ensure that you always feel assisted when you travel, from the moment you choose to fly with us until you reach your destination. Don't hesitate to contact us if you a need proof of travel or an invoice, and also if you left something on board or if there was an incident with your flight.