Club Iberia Plus programme general conditions

• The "Club Iberia Plus" (hereinafter "Programme" , “Club” or "Iberia Plus") offers its Members the opportunity to earn Avios and Elite Points by consuming products and/or services of Participating Companies and redeem them for other products and/or services provided these Companies. The system for earning and redeeming Avios shall be subject to the conditions established at any given time (hereinafter the "Operational Conditions").

• The "Participating Companies" or "Partners" are entities affiliated with Club Iberia Plus through a participation agreement. These companies offer certain services to Members, the consumption of which may generate Avios and/or Elite Points or be paid for with Avios. There are no standard conditions applicable to all Participating Companies regarding earning or redeeming Avios. Members must verify the applicable conditions for each offered product/service before carrying out any earning or redemption transactions.

• "Members" or "Iberia Plus Members" are individuals over the age of two (2) who have registered in the Programme through the channels enabled by Iberia at any given time, having previously read and accepted the terms and conditions (both General and Operational) of participation in the Programme.
  Upon registering in Club Iberia Plus, Members must protect their accounts with a personal and non-transferable password, which will serve to identify them within the Programme and manage their accounts through the various authorised channels.
  To ensure proper review and self-management of their data, Club Iberia Plus provides Members with access to their Private Area via iberia.com, the Iberia App, or other enabled channels, requiring identification through their Club Iberia Plus Membership Number and access password.
  Minors over two (2) years and under eighteen (18) years of age may be Members provided that their parents, guardians, or legal representatives have correctly completed, signed, and submitted the corresponding membership application form to Iberia via the designated channels. Submitting this form implies acceptance by the parent, guardian, or legal representative, on behalf of the minor, of the General and Operational Conditions of Club Iberia Plus, as well as Iberia’s Data Protection Policy. Legal representatives of minors shall be responsible for the minor's use of the Programme, with Iberia being exempt from any liability in this regard. If a minor, upon reaching legal adulthood, does not wish to continue as a Club Iberia Plus Member, they must notify Iberia in writing through the designated channels.

  A Member may request to leave the Programme at any time, with immediate effect.
  The Programme reserves the right to cancel an account, revoke membership status, and seek appropriate liability from any Member who engages in improper, abusive, or fraudulent use of the benefits and/or privileges of the Programme or its associated levels, or who fails to comply with the rules and procedures set forth in the General or Operational Conditions.

• Each Club Iberia Plus account is personal and non-transferable. The membership number assigned by Iberia identifies the Member by their full name and personal account number, enabling them to participate in the Programme and enjoy its associated benefits. In the event of an account-related issue, the Member must notify Club Iberia Plus Service Centre, as the Programme assumes no liability for any improper or fraudulent use of the account before such notification is received.

• Club Iberia Plus has various membership levels, depending on the number of flights taken or the Elite Points earned within the period from April 1 of each year to March 31 of the following year. The conditions for earning Elite Points and eligible flights for level progression must be consulted at iberia.com.
  On March 31 of each year, the Club Iberia Plus membership level of all Programme Members will be updated, accounting for the Elite Points earned and/or flights taken up to that date. If the conditions for a level change are met, the benefits of the Member’s previous level will cease, and those of the new Card Level will take effect.

• Avios and Elite Points are not redeemable for cash or any goods outside those specified by the Programme. Avios and Elite Points cannot be combined with those granted by any programme other than Club Iberia Plus, except under agreements between Iberia and other airlines that allow the transfer of Avios between accounts when the Member holds an account in those programmes as well.

• Generally, Avios and Elite Points are earned personally by the Member, meaning a Member may only earn Avios and/or Elite Points for products or services personally consumed. For exceptions, please consult Club Iberia Plus’s Operational Conditions and the earning conditions for each Partner, available at iberia.com.

• Due to the nature of the Programme, Members must acknowledge and accept that any data published concerning the Participating Companies, available destinations, applicable mechanisms, and their respective tables should be considered as indicative. Participating Companies join the Programme through a time-limited contract. The earning mechanisms and tables are part of these agreements and may be modified at any time based on bilateral agreements between Iberia and other Partners. Any updates or substantial modifications to these conditions will be duly published in advance on iberia.com.

• Members shall have the right to file claims when they believe that the information regarding their account and/or transactions provided by the Programme or displayed on iberia.com is incorrect, or if a Participating Company has unduly denied the granting of Avios and/or Elite Points or other benefits.
  In all such cases, Iberia’s liability shall be limited to correcting the error as soon as the Member provides verifiable proof of their entitlement with the Partner from whom they obtained the service. The Member must always retain copies of any documents sent to the Partner to support their claim in case of loss.

• Iberia shall only be responsible for the correct crediting of Avios and/or Elite Points that were not recorded at the appropriate time in accordance with the applicable conditions.

  Iberia shall not be liable for any claims arising, directly or indirectly, from the contractual or non-contractual relationships between customers and Club Iberia Plus Partners regarding the use or acquisition of services or products from such companies, regardless of whether such relationships occurred in an Avios or Elite Points earning or redemption transaction.

• A monthly expiration process will apply to the total Avios balance for customers who have not conducted any Avios earning or redemption transactions in the past 36 months. For these purposes, Avios transfers between "The British Airways Club," "Vueling Club," and Club Iberia Plus, or any other programme using Avios as currency, will not be considered earning or redemption transactions. Similarly, transfers between Club Iberia Plus Members will not be considered as transactions.
  Members, notwithstanding their responsibility for tracking and managing their Avios account, will have access to information regarding the expiration date of their balance through their transaction and balance inquiry, when, according to the last transaction recorded in the Iberia Plus system, six (6) months or less remain before their balance expires.

• In the event of Programme termination, Members will be notified and will have one (1) additional month from the notification date to accrue Avios and Elite Points and three (3) months to redeem all Avios recorded in their account. After this period, no claims can be made against Iberia, its corporate group, or any Programme management company for this reason.
  The Programme will be terminated without prior notice, obligation, or liability if at any time force majeure events or legal requirements prevent its continuation or development.

• Iberia may modify the structure and operation of the Programme at any time. If substantial changes are introduced, Iberia will notify Members via email and on its website at least one (1) month in advance.
  In the event that the effective date is not specified, it shall be understood that the modifications become effective one (1) month after the email notification is sent and/or the publication on the website, whichever occurs first. A customer who does not wish to continue in the Programme may redeem the total balance of Avios recorded in their account within a period of three (3) months from the date of notification.

• These General Conditions are supplemented by the "Club Iberia Plus Operational Conditions," detailing the Avios and Elite Points earning and redemption process.
  Both sets of terms shall be interpreted and applied in accordance with the Spanish laws, with the Spanish version prevailing. Customers shall assume responsibility for the use of the Programme in their respective countries of residence in accordance with the applicable local legislation in each case.
  For any disputes related to these General and Operational Conditions, the parties expressly submit to the jurisdiction of the courts of Madrid, waiving any other jurisdiction to which they may be entitled.

Club Iberia Plus is committed to respecting your privacy and protecting your personal data, in accordance with the Data Protection Policy published on iberia.com.

The Programme includes both Airline Partners and Non-Airline Partners.

• The group of Airline Partners includes:

  • Iberia Líneas Aéreas de España, Sociedad Anónima Operadora (Iberia), Iberia Express, S.A.U. (Iberia Express), and Air Nostrum Líneas Aéreas del Mediterráneo, S.A. (Iberia Regional/Air Nostrum); jointly and exclusively for these purposes, referred to as the Iberia Group.

  • FlyLevel Barcelona LH, S.L. (FlyLevel)

  • Vueling Airlines, S.A. (Vueling)

  • British Airways Plc. (BA)

  • Airlines of the oneworld alliance.

  • Additionally, any other airlines with which Iberia has entered into a participation agreement in Club Iberia Plus and are published at any given time in the corresponding section of iberia.com.

• The group of Non-Airline Partners includes all brands of goods and services that are not airlines and with which Iberia has participation agreements in the Programme. For these purposes, purchases made through the "Iberia Plus Store" portal will also be considered as a Non-Airline Partner.

• Hereinafter, the Airline Partners and Non-Airline Partners will be referred to collectively as the Partners or the Programme Partners.

By linking the Club Iberia Plus account to the activities carried out both with Iberia and the Programme Partners, two different types of points can be earned simultaneously and independently: Elite Points and Avios.

• Elite Points (or EP) are those points that allow access to and maintenance of the levels of the Club Iberia Plus. Elite Points are earned both by using tickets and/or additional services of Iberia and other Airline Partners of the Programme and by purchasing goods and services from Non-Airline Partners, as established in each case. The determination of the number of Elite Points earned will be governed by the criteria defined for Iberia and each Partner at any given time, as duly published on iberia.com. Not all Partners are eligible to obtain Elite Points. Additional Elite Points may also be obtained through special or promotional campaigns.

• Avios are the points that can later be redeemed for tickets, goods, or services from the Programme Partners. Avios are earned both by using flights, services, and products of Iberia and other Airline Partners of the Programme and by purchasing goods and services from Non-Airline Partners, under the applicable terms and conditions at any given time. Additional Avios may also be earned through special or promotional campaigns. The Avios obtained will be added to the customer's balance, which may be used for the services and products of Iberia and its Partners in which their Programme allows payment with this currency. The earning of Avios from Non-Airline Partners will be established for each Partner as published on iberia.com at any given time.

The earning of Avios and Elite Points is not mutually exclusive: both can be earned simultaneously in a single transaction. To do so, it is a necessary and indispensable requirement: (i) to already be a member of the Club Iberia Plus (Club Iberia Plus Holder); and (ii) to identify as such when making a reservation at the time of check-in for Iberia Group flights and other Airline Partners or when purchasing goods or services from any of the Programme Partners.

The Programme Partners will inform, in each case, which types of services and/or fares generate Avios and/or Elite Points and under what conditions or proportion, according to the expenditure incurred. The number of Avios and Elite Points accrued in each transaction will correspond to the fare or service contracted by the customer, regardless of any additional benefits that the Programme Partners may grant to their customers, such as cabin upgrades, room upgrades, etc.

The Programme Partners shall, in each case, inform participants regarding which types of services and/or fares generate Avios and/or Elite Points, as well as the applicable conditions or proportions based on the expenditure incurred. The amount of Avios and Elite Points accrued in each transaction shall correspond to the fare or service effectively contracted by the customer, irrespective of any additional benefits that the Programme Partners may grant on a discretionary basis, such as class upgrades, room upgrades, or similar enhancements.

In the case of Iberia and the Airline Partners, Avios and Elite Points shall be granted to the Club Iberia Plus Holder whose name appears on the airline ticket or the agreement with the relevant Partner. Accordingly:

• When a flight reservation is made for multiple passengers, each Club Iberia Plus Holder shall receive the Avios and, where applicable, Elite Points corresponding to their individual ticket, regardless of who made the payment for the reservation or purchase. If any of the passengers is not a Club Iberia Plus Holder, they shall not receive Avios or Elite Points for that reservation.

• As an exception to the foregoing, vacation packages that include flights, hotel accommodations, or car rentals, among other services, purchased through Iberia.com via the Partner BA Holidays for trips departing from Spain, shall allow the Club Iberia Plus Holder making the payment for the package to earn Avios and, where applicable, Elite Points for the total purchase amount. This accrual shall be independent and additional to the Avios and Elite Points that each passenger may earn for the specific flight/air ticket purchased within such package.

For flights marketed or operated by the Iberia Group, the crediting of Avios and Elite Points shall occur 24 hours after the completion of the flight. For all other Programme Partners, the crediting of Avios and, where applicable, Elite Points shall be carried out in accordance with the procedure established by each respective Partner whose services have been used.

The automatic recording of Avios and Elite Points shall be guaranteed only if the Programme membership has been duly verified and recorded in the reservation. In the case of Airline Partners, such recording shall be ensured upon prior identification as a Club Iberia Plus customer during the flight reservation or check-in, by presenting the Club Iberia Plus membership card.

For flights operated by airlines of the Iberia Group or Vueling, where the Club Iberia Plus Holder has not identified themselves as such at the designated times, they may still request the recording of the corresponding Avios and, where applicable, Elite Points exclusively through the "Unrecorded Avios" form available in the Holder’s personal account area, provided that the request is submitted within six (6) months following the flight date.

For requesting the crediting of flights operated by other associated airlines, the passenger must submit images of the boarding passes along with a copy of the electronic ticket through the designated form.

To request the crediting of Avios and/or Elite Points for services contracted with Non-Airline Partners, the Club Iberia Plus Holder must contact the relevant Partner directly and provide documentary evidence of the transaction, such as a copy of the hotel invoice or proof of purchase for the goods/services in question issued in the name of the Club Iberia Plus Holder, a copy of the vehicle rental agreement, or similar supporting documents.
In most cases, the specific conditions applicable to each Programme Partner may be consulted on iberia.com.

Exceptionally, new Club Iberia Plus Holders may request the retroactive crediting of Avios and, where applicable, Elite Points for flights operated by Airline Partners that qualify for accrual, provided that such flights were taken within three (3) months prior to the enrolment date in the Programme. Additionally, for purchases of goods and services with Non-Airline Partners, retroactive crediting can be requested for transactions made up to one (1) month before the enrolment date.

Services obtained with Avios (whether fully redeemed with Avios or partially paid with Avios and money) and, in general, any operation involving the use or redemption of Avios, will not generate Avios or Elite Points. Furthermore, such transactions will not count towards the minimum flight requirements for maintaining or upgrading the Club Iberia Plus membership levels.

However, if a ticket is purchased with a discount in exchange for Avios, the corresponding flights will generate Avios and Elite Points and will count towards the required flights for upgrading or maintaining the Club Iberia Plus membership level.

Under no circumstances will Avios or Elite Points be accrued for airline employee discount tickets, special travel agent fares, or fares derived from commercial agreements.

Iberia and the Programme Partners reserve the right to exclude certain fares, products, and/or services from Avios and/or Elite Points accrual, according to the exceptions published at any given time in the relevant sections of iberia.com.

Iberia also reserves the right to modify the conditions of the Programme, including rules regarding the accrual and redemption of Avios and Elite Points, as well as the rights and obligations of the Club Iberia Plus Holders.

For redemption purposes, Avios earned through the services of any Programme Partner will have the same nature and, therefore, the same value among themselves.

Tickets issued are personal and non-transferable.

Services redeemed with Avios can only be issued in the name of:

• The Club Iberia Plus Holder.

• The frequent accompanying beneficiaries designated: these beneficiaries can be added or removed by the Club Iberia Plus Holder at any time, but exclusively through the personal area of the Holder on iberia.com.

• The Holder's travel companion: this is the person who, having booked and issued their ticket simultaneously with the Holder, flies with them on all segments of the trip (round trip).

The issuance of a service redeemed with Avios can be carried out through iberia.com or any other means enabled by Iberia, or, where applicable, by the Participating Companies.

The Club Iberia Plus Holder is directly responsible for paying airport taxes and any other fees incurred as a result of transactions involving Avios. Additionally, tickets redeemed with Avios may be subject to an operator fee. The issuance of a ticket redeemed with Avios is subject to the availability of sufficient Avios in the Club Iberia Plus Holder’s account and to the availability of reservable seats with Avios on the selected flight.

Avios can only be redeemed according to the conditions established at any given time with the Programme Partners. In the case of the Club Iberia Group and other Airline Partners, different fare classes allow Avios redemption under varying conditions, such as Vueling Fare, Blue Class, Full Tourist Class, Premium Tourist Class, and Business Class."Redemptions of tickets with Avios for Iberia Group flights will be exclusively on tickets issued with Iberia’s ticketing code (075 ticket code).

Tickets redeemed with Avios may only be issued for flights operated by Vueling under Iberia's flight code, subject to the applicable Avios redemption table in force for the Vueling Fare.

The reservation and issuance of tickets redeemed with Avios for flights operated by Vueling under Iberia’s flight code will be immediate, and all reservations will function as independent bookings, even when connected flights operated by Iberia are included. Any applicable service fees and other charges will be accounted for separately by Vueling.

Travel involving tickets issued with Avios that include flights operated by Iberia Group airlines in combination with flights operated by certain oneworld alliance Partners or any other Airline Partner of the Programme, or exclusively with any other Airline Partner of the Programme, shall be subject to the conditions established at any given time with such Partners. These conditions can be consulted on iberia.com. The validity of a ticket shall be a maximum of one (1) year from the date of issuance. Tickets redeemed with Avios that are lost, stolen, or destroyed shall be treated in the same manner as paid tickets. Compensation for delays, cancellations, involuntary downgrades, or denied boarding for passengers holding tickets redeemed with Avios shall be governed by the applicable regulations in force at the time, as established for passengers holding paid tickets.

Iberia and other Partner Airlines reserve the right to establish, at any time, a limited quota of seats available for the issuance of tickets redeemed with Avios.

For travel undertaken with Avios when flights include airlines belonging to the oneworld alliance (either Iberia and one or more oneworld airlines, or two or more oneworld airlines other than Iberia), the only requirement is that the point of departure and the final destination must be the same (up to eight flight coupons may be included). If multiple intermediate points are required to reach the final destination, such points may differ.

Tickets that include a segment operated by a oneworld airline and/or under bilateral agreements do not allow for changes or refunds. In the case of itineraries including flights operated by Iberia, Iberia Express, or Iberia Regional/Air Nostrum, a route change may be permitted, provided that no flight segment (coupon) of the ticket has been used. Such a change will be carried out by cancelling the existing ticket and issuing a new one. Notwithstanding the foregoing, the Programme reserves the right to introduce special classes of tickets redeemed with Avios, in which route changes, cancellations, or other modifications will not be permitted, as specified in the applicable redemption table. The conditions applicable to each ticket redeemed with Avios shall be kept up to date on iberia.com.

Flight reservations and issuance of tickets with Avios can only be made via iberia.com or any other means enabled by Iberia.

The issuance of a ticket redeemed with Avios for flights operated by Iberia, Iberia Express, Iberia Regional/Air Nostrum, or any other Airline Partner may be carried out through iberia.com or any other means authorized by Iberia.

At Iberia Sales Offices, tickets will only be delivered to the customer or an authorized person upon verification of their Avios balance and signature of the corresponding receipt.

When presenting at check-in with a ticket redeemed with Avios, the customer or beneficiary must provide a valid identity document issued by their country of nationality if required by the check-in agent.

Failure to provide sufficient identification will prevent boarding on the flight.