We are offering more flexibility so that you can plan your trip with peace of mind. If you have a ticket but you are not able to fly, see how to request a refund in the form of a voucher. And choose when and how to spend your voucher.
How do I use my voucher?
Before redeeming your voucher, check the balance and the conditions of use.
You can do it here.
You only need the identification code that you received by email when you requested your voucher.
Remember that if you have several vouchers you can combine them to use them in a single purchase.
Choose your destination and travel dates.
You can use your voucher for any purchase on Iberia.com, except for Iberia Vacaciones packages: Flight + Hotel or Flight + Car.
Bear in mind the specific terms and conditions of your voucher. You can check them at 'Checking and managing your vouchers'.
During the payment process, enter your voucher identification code in the box provided for it.
The voucher can be used immediately.
If you do not spend the entire balance, the rest will remain available in the voucher for future bookings.
Enter your voucher identification code and the e-mail address you used to request it to view the remaining balance, expiry date and conditions of use.
| Voucher information | |
|---|---|
| Voucher identification code | - |
| Remaining balance | - |
| Expiry date | - |
| Available airlines | - |
| Latest permitted travel date (Return) | - |
| Number of remaining uses | - |
| Using your voucher | |
How do I request a refund for my flight in the form of a voucher?
If you selected the 'flexible ticket' option or your flight has been disrupted for reasons beyond our control, you can request a voucher refund of the amount to spend in the future.
Request your voucher in the section: Booking management.
You will receive your voucher by e-mail in a few days.
We will send you a voucher for each of your tickets.
You can redeem your voucher whenever and however you want*: for you or for someone else, in a single purchase or over several, combining several vouchers, now or later on...
It's your choice.
*It is not valid for flight+hotel or flight+car bookings.
Did you buy a ticket but you are not able to fly? You can request a refund in the form of an Iberia voucher in the following cases:
This is what the Iberia voucher looks like: a unique identification code with a random combination of numbers and letters.
You will receive it by email within a few days of requesting the refund.
If you request a refund for several tickets, you will receive (see image) several vouchers, each with its own identification code.
Remember that you can use them separately or combine them. You can use them at "Checking and managing your vouchers".
Once you have selected your flight and reached the payment screen, on the right-hand side you'll see a space with the words 'Do you have a voucher, discount code or gift card?'. Enter the voucher code exactly as you received it, bearing in mind any uppercase, lowercase or special characters. Select 'Apply' and that's it!
We will show you the new price payable: zero if the amount of the selected flight is less than or equal to your voucher balance; and the difference if the purchase amount is greater than your voucher balance.
Remember, if you don't spend the entire balance of your Iberia voucher, you can continue redeeming against for future purchases until you use it up.
Check the conditions to be able to request a refund of your ticket as a voucher.
Check the email in which we sent you the voucher: it contains all the conditions of use, including the expiry date.
You can also check this info in the 'Checking and managing your vouchers' section on this page.
You only need to submit one request per 'booking code' stating the details of one of the passengers.
One voucher per passenger in the booking will be issued. Each one will include the ticket amount and any ancillaries purchased (seat selection, bags, etc.).
We'll send all the vouchers to the same contact email stated on the form.
If the refund voucher is not for all the passengers in the booking, you will have to request it through the Call Centre.
Once you have received your voucher by email:
You can use it for any purchase on Iberia.com, except for Iberia Vacaciones packages: Flight + Hotel or Flight + Car.
You can redeem it as many times as you want, until you use up the balance.
Choose your flights and when you reach the payment screen on our website, enter your voucher code in the box provided.
You can combine up to 9 vouchers. You can use them in the 'Checking and managing your vouchers ' section. Enter your email and the voucher identification codes from the same booking that you want to combine.
You can use the voucher to pay for any product or service added to the flight you purchase on the Iberia website.
You can check the remaining amount in your voucher in the 'Checking and managing your vouchers' section on this page. You just have to enter your voucher identification code and the same email that you used when you made the request. We will show you the remaining balance, the expiry date and conditions.
If you purchased Allianz travel insurance with your flight, please, contact the insurance company. To do so, you can either reply to the policy confirmation email or send a new email, indicating the policy number, to comercial.es@allianz.com.
For more information on travel insurance, please click on the following link: https://allianztravel-info.com/es
If you have a car hire booking, contact Avis to request a refund, if permitted under the terms and conditions in your contract.
To manage a car hire booking, please go to www.rentacar-iberia.com or send an e-mail to reservas.internet@abg.com.
No. The voucher constitutes a full and final refund of your booking. During the request process, we'll ask you for confirmation twice to ensure that you wish to proceed with the voucher refund. Once you have completed the request on our website or through our call centre, the voucher will be issued and your booking will be cancelled. Please also note that you will not be able to exchange the amount on the voucher for cash.
A discount code and a refund voucher are different products:
The Iberia refund voucher is not valid for the purchase of Iberia Vacaciones packages, unless you have received a specific voucher for the previous purchase of another "flight + hotel" or "flight + car" package from the mailbox vacaciones.iberia@ba.com. In that case, follow the instructions on how to redeem it.
If you purchased in Israel flight tickets from IB for flights scheduled between March 1, 2020 December 14, 2020 inclusive, and your flight was cancelled by us, you are entitled to receive refund of consideration of unused segments within 90 days of the scheduled date or on or before October 1st, 2020 – whichever is latest.
If you purchased in Israel flight tickets from IB for flights scheduled for December 15, 2020 and onwards and your flight was cancelled by us, you are entitled to receive refund of consideration of unused segments within 30 days of the scheduled date or on or before October 1, 2020 – whichever is latest.
Please be advised that in case you purchased your flight ticket via a travel agency in Israel, your consideration is at the agency disposal and you need to address your travel agency directly.
In case your flight ticket was purchased directly from Iberia (in our webpage or through our customer contact center), if the refund term above has already elapsed and you have not received your refund yet please contact us via our local call center at 01809213835 in order to complete the refund process. Lack of refund would be most likely due in that case to matters relating to lack of information concerning your bank account details or your credit/debit card used for your booking in our webpage being no longer operational. Thank you in advance.
Are you not interested in a voucher?
In that case, you should please contact trough our regular channels to request other alternatives
