Documentation

According to the regulation introduced by the National Airport Security Committee of the Spanish Civil Aviation Authority, we must ask all our passengers, regardless of their destination, to show their National ID Card, passport or driving licence issued in Spain to verify that their identity matches the information on their ticket and boarding pass.
Check the documents that you must provide at the check-in desks and boarding gates in order to confirm them.

If you are entering or transiting the UK, UK authorities will ask for an Electronic Travel Authorisation (ETA), a mandatory digital form to:

• Non-European citizens who don't need a visa will need an ETA to travel from 8 January 2025 and can apply from 27 November 2024.

• European citizens will need an ETA to travel as from 2 April 2025 and will be able to apply from 5 March 2025.

We advise you to apply as far in advance as possible. To process the Electronic Travel Authorisation (ETA) and to get more information, please visit this page GOV.UK/electronictravelauthorisation.

If you are going to travel to or in transit through the United States, be advised that citizens of the countries included in the Visa Waiver Programme "ESTA" must apply for an electronic travel authorisation. It is best to complete the registration procedure a minimum of 72 hours before the flight departs in order to get official authorisation in time. We recommend that you carry a printed copy of the authorisation together with all the other necessary documents for your trip.

If you have been to Cuba since 12 January 2021 and therefore have a Cuban stamp in your passport, you will not be able eligible to use the ESTA scheme and will have to apply for a B1 or B2 visa at the Consulate General or Consular Section of the Embassy of the United States in your place of residence.

The number on Spanish passports consists of 9 characters: 3 letters followed by 6 digits. Due to the typography used, the number 0 (zero) is sometimes confused with the letter O, and vice versa. Make sure that you enter all the characters correctly when you fill in the ESTA application.

Here you can get detailed information about ESTA

Airlines are required by law to provide the US authorities with the details of passengers on flights to the US through the Advance Passenger Information (API) system. You can do it any time prior to your flight at Manage your booking.

If you are going to travel to Israel, please be informed that, from 1 January 2025, citizens of third countries that do not need a visa, such as the US, Australia, the EU and the UK, must fill out an ETA, electronic travel authorisation. It is mandatory that you carry out the registration procedure at least 72 hours before the flight departure, in order to obtain official authorisation on time. We recommend that you carry a printed copy of the authorisation with all your other necessary travel documents.

You need a valid passport in order to fill out the form. The ETA is valid for two years from its issuance and allows you to spend up to three months in Israel. You can apply for the ETA-IL and get more information here. Airlines are required by law to provide the Israeli authorities with the details of passengers on flights to Israel. You can do it any time prior to your flight at Manage Your Booking.

The Japanese authorities allow all travellers to simplify the processes to enter and return to the country through this official website. You just have to register by clicking on the "Start using the service now" button and then follow the instructions to correctly generate a QR code

Obtaining this QR is not mandatory, but it will speed up the immigration process to enter Japan.