Your Iberia Singular card

Tarjeta Iberia Plus Singular
The card with exclusive customer service.

A trip isn't just about the flight. It's about everything that happens from leaving the house to reaching your destination. We'll take care of all the details to ensure you enjoy your travel experience from the very first moment.

  • Here are the contact details for our exclusive 24/7 service centre:

  • From Spain: 900 20 02 12

  • From abroad: +34 91 329 8888

  • Email: iberiasingular@iberia.es

Your seat is guaranteed

If you need to make a booking and there are no seats available, we'll take all the necessary steps to guarantee you a seat in Full Economy up to 24 hours before the flight. And if for some reason this isn't possible, we'll offer you priority on the Business Class waiting list or the alternative that best meets your requirements.

Valid for flights with the IB code and operated by the Iberia Group with a fare that is elegible to earn Avios and Elite Points.

You are automatically allocated to a seat that matches your preferences

With the Iberia Plus Programme, whenever you travel on flights operated by the Iberia Group or oneworld airlines, you can enjoy every convenience. Register your preferences and we'll do our best to ensure you can sit in your favourite seat.

Your trips get off to an unbeatable start when you check in at the Business desks

Your Iberia Plus Singular card allows you to check in your baggage at any of the dedicated Business Class desks, regardless of the class you have booked.

Valid for flights operated and sold by a oneworld member airline ("sold" means that the flight number of the oneworld member airline must appear on the ticket).

Maximum baggage allowance

As an Iberia Plus Singular customer (Emerald of oneworld) you get an extra baggage allowance when you travel on flights operated by any of the airlines in the oneworld Alliance.* You can also check in one additional item of luggage for free, regardless of the class you are travelling in.

*The oneworld airlines reserve the right to restrict any benefits they deem appropriate in any of their fares.

On flights operated by the Iberia Group (Iberia, Iberia Regional Air Nostum and Iberia Express), you can also benefit from excess weight of up to 32 kg per bag. And if you're travelling in Business class, you get a second additional bag free of charge.

All sports equipment and musical instruments are included in your baggage allowance for all flights operated by the Iberia Group (Iberia, Iberia Regional Air Nostum and Iberia Express) at no additional cost, provided that you don't exceed your allowance.

Check your baggage allowance

You can use the VIP lounges before the departure of your flight

Your Iberia Plus Singular card grants you access to any of the VIP Lounges Iberia offers around the world if your flight is operated by the Iberia Group and/or sold by Iberia. You can also invite a companion to the Lounge if their flight meets these same conditions and/or they have a boarding pass issued by a oneworld airline for that day.

If your flight is operated by the Iberia Group (Iberia, Iberia Express and Iberia Regional/Air Nostrum), you can access the Lounge with your children, provided they are travelling with you.**

Besides, you and your guest will be able to use the Iberia VIP lounges when you travel on flights operated and sold by Vueling (at the airports of Madrid, Barcelona, Frankfurt and Paris-Orly, and the lounges managed by AENA at the following airports in Spain: A Coruña, Alicante, Barcelona, Bilbao, Fuerteventura, Ibiza, Lanzarote, Las Palmas, Málaga, Menorca, Palma de Mallorca, Seville, Santiago de Compostela, Tenerife and Valencia). In this case, your companion must fly on the same flight as you.

And if you travel on a oneworld flight, you and your companion will have nearly 650 VIP Lounges (First and Business Class) available to you around the world.

As an Iberia Plus Singular customer, you have access to the American Airlines and British Airways VIP Arrival Lounges at London Heathrow when flying with British Airways and American Airlines on flights from the United States, Mexico and Puerto Rico.

*A flight is considered to be oneworld if the marketing airline and operator are members of the alliance (excluding the Iberia Group).

**The policy on using VIP Lounges with guests, whether they are children of the cardholder or not, may vary at different airports. See more

Top priority for boarding.

When you're in Group 1 you get top priority for boarding on all flights operated by the Iberia Group. This special treatment means that you won't have to wait unnecessarily at the boarding gate, so you'll enjoy an even better flying experience.

You get special Fast Track – VIP Access conditions

As the holder of the Iberia Plus Singular card, you are entitled to use this exclusive service (at airports where available) whenever you take a flight operated by the Iberia Group.

And if you're taking a flight from Madrid operated and/or sold by Iberia you can use it for your children under 18 who are travelling with you on flights operated by Iberia.

As an Emerald customer, your access to Fast Track is extended to certain airports and terminals when you travel on oneworld airlines.

* A flight is considered a oneworld flight if the marketing airline and the operator are members of the alliance, including the Iberia Group.

More information

You can use our Preferential Service Points

Your Iberia Plus Singular card grants you access to our Preferential Service Points so you can skip the queue and carry out everything you need to do quickly and smoothly, whether it's buying a ticket, taking a connecting flight or enquiring about your luggage.

These desks are located in the Iberia Sales Offices in cities and airports in Spain and abroad, as well as in the arrivals lounges at Madrid and Barcelona airports.

You can leave your car at the VIP car park free of charge

When you fly with Iberia Group (Iberia, Iberia Regional Air Nostrum and Iberia Express), we offer you a free parking service at Madrid and Barcelona airports.

More information

Exclusive customer service centre

The Iberia Plus Singular Service Centre will be at your disposal 24/7, providing personalised assistance for everything related to your Iberia flights and Iberia Plus Singular card.

You benefit from the advantages of oneworld Emerald

As a beneficiary of the Iberia Plus Programme you get Avios according to your card level every time you fly with the oneworld Alliance.* And as a holder of the Iberia Plus Singular card, you get all the advantages of oneworld Emerald:

  • Preferential check-in in executive class.

  • Preference for choosing your seat (where available).

  • Priority on airport waiting lists.

  • Access to Business Class VIP Lounges.

  • Priority boarding.

  • Fast track through security.

  • Extra baggage allowance.

  • Access to preferential check-in in First Class.

  • Access to the First Class VIP Lounges.

*The oneworld airlines reserve the right to restrict any benefits they deem appropriate in any of their fares.

Go to the oneworld page

Your flights give you more with the Iberia Plus Programme

As the holder of an Iberia Singular card you also benefit from the Iberia Plus programme, which means that you get Avios and Elite Points every time you travel with the oneworld Alliance.

To collect Avios to spend on flights, hotel nights, car hires and the other exclusive benefits you get with the Iberia Plus Programme, just enter your Iberia Plus number. You'll find it under the number on your Iberia Singular card.

Check how to use your Avios on Iberia Plus.

(*) None of these benefits apply to operated by Iberia for LEVEL flights.

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