Passenger rights
We tell you everything you need to know.
Claims and receipts
We listen to you and strive to improve every day; together we make a better Iberia.
Forms shortcut
Steps to file a claim
1. Select a reason
Check the different types of claims below and select the one that applies to you.
2. Create your claim
Fill in the form on this page and we'll start working on it as soon as possible.
3. Submit your claim
We'll process your claim and keep you informed of the progress and outcome.
Choose a claim type
Flight cancellations, delays and changes
Cancellations, delays, missed connections, denied boarding or schedule changes.
Other types of claims
Customer service, change of seat, baggage, in-flight entertainment and Wi-Fi, meals and refreshments...
Want to check the status of a claim?
Enter the details and it will appear on the screen.
Need some help?
Manage your booking
You can confirm your flights, add extras or check your contact details.
FAQ
What information do I need to file a claim for expenses incurred due to delayed baggage?
To claim these expenses, you will need to provide the Property Irregularity Report (PIR) number, the flight details and passenger details, the description of the expenses and their respective receipts. For more information about baggage, go to the Iberia baggage Service Centre
When can I expect a reply to my claim?
We aim to reply within 7 business days, although this may vary depending on the case. For example, it may take up to 21 days to process more complex claims. In any case, you can track the status of your claim in our Claims section. We'll also send the reply to your claim by email.
Where can I find the reply to my claim?
You'll receive an email at the address you entered when you filed your claim. Be sure to regularly check your inbox and spam folder.
Can I file a claim on behalf of someone else?
Yes, provided that you have their authorisation. Remember, you will have to enter the details of the flight and the passenger affected.
In which language can I file my claim?
Our team can process claims in Spanish, Catalan, Portuguese, English, French, German, Italian, Chinese and Japanese.
How do I request my refund for a cancelled flight?
If your flight has been cancelled and you have not accepted the alternative we proposed, you can request a refund on our Claims page, through Flight cancellations, delays and changes. Fill in and submit the form with the booking code and the ticket number. You'll receive a confirmation email with a reference number for your request. You can check your rights on the Passenger rights