Accessible air transport is the right of people with accessibility requirements or special needs. It is also an obligation of airlines to provide accessible transport for their customers.
Iberia works closely with the airport managers in each country to provide solutions and design more accessible aircraft. We want to offer you the safe and comfortable travel you deserve.
Please check Accesible Iberia if you have any questions.
A special needs passenger is considered to be a person suffering from a recent or chronic illness; a pregnant woman or woman who has recently given birth; and anyone who needs assistance to travel (wheelchair, oxygen supply, etc.).
The general regulations recommend consulting your doctor before travelling, if you suffer from...
Cardiovascular problems
Chronic respiratory problems
Severe anaemia
Unstable diabetes or cancer
If you take immunosuppressants
And in general, if you have any concerns about whether you are fit to travel. In some cases, we may have to consult our Medical Service about clearance for you to travel.
Need for oxygen supply
Use of an independent incubator for premature babies
Inability to understand and carry out instructions
Acute or chronic illnesses, or convalescence from surgery, which may be aggravated by travel.
For more details, please check Medical clearance to fly.
In general, airlines will accept any person with reduced mobility (PRM) who can understand and carry out the safety instructions by themselves and who doesn't interfere with in-flight safety or the activities of the crew.
Otherwise, you may need a companion and, on specific occasions, health personnel with the capacity to apply the care you need.
Travelling with a companion is mandatory if you need assistance to:
Get to an emergency exit.
Communicate in any way with the crew about safety matters.
Unfasten or fasten your safety belt.
Carry out basic physiological needs.
Access the life jacket or oxygen mask and put them on.
Except in special cases, your companion must be at least 18 years old and in full possession of their faculties.
You can travel with a splint, but for flights lasting more than 2 hours it must have been fitted at least 48 hours before departure or it must be split lengthwise. You do not need medical clearance to fly.
We recommend that you carry both liquid medicines and solid doses in your hand luggage. If possible, keep them in the original packaging with a copy of the prescription or medical report. This will speed up your passage through security control and customs.
We will not be able to refrigerate on board any medicines that require cold storage, so we recommend that you discuss alternatives with your doctor.
If you suffer from a chronic illness, we recommend that you bring more than necessary to cover your stay so you not left short in any eventuality. It's also useful to bring your doctor's prescription in case you need to buy medication at the destination, especially if travelling abroad. The prescription should always indicate the generic name of the drug.
You can take hypodermic needles and EpiPen auto-injectors on board. We recommend that you carry them in your hand luggage, but you can check them in if you prefer. Remember to bring your prescription or medical report.
A first aid kit is an important part of your luggage. When preparing it, consider your needs and the destination you are visiting. We suggest you include...
Your usual medicines (more than necessary to cover your stay) and the prescription
Pain relievers, such as paracetamol
Antihistamine for allergies
Anti-inflammatories, such as ibuprofen
Antacids for the stomach
Antiseptic, such as povidone-iodine or topical chlorhexidine
Bandages and plasters
Physiological serum, especially if travelling with children
Sunscreen and after-sun
A digital thermometer
Insurance with medical coverage
Seat widths according to the cabin class and type of aircraft. Please refer to the information under Our seats.
If you need more space, you can purchase an extra seat next to yours, through the Booking Service (Call Centre). The extra seat will cost the same as your initial seat, minus taxes. Both seats will be issued on a single ticket and you will be able to check in online through the website or app.
If you made your booking through a travel agency, please contact them directly.
In line with the International Health Regulations (IHR), passengers with serious infections or who may infect other passengers are not allowed to board. If you think you may have contracted an infectious disease, it is always advisable to self-isolate and take precautions so as not to spread the infection. Contact your doctor to find out if you are still contagious and liable to pass on the infection.
If you have any queries or if you are unable to travel for health reasons, contact us through this form.
On all flights operated by the Iberia Group (Iberia, Iberia Express and Air Nostrum), you can request different types of special meals, but please let us know at least 24 hours before the departure of your flight.
If you are allergic to any type of food, we recommend that you bring your own in-flight meal as Iberia can't guarantee the complete absence of traces in your special menu due to the complex production and boarding process.
Iberia is a European Community Airline Company with license issued in Spain, which is subject to European Union and Spanish regulations, national regulations and international treaties, as applicable, as well as regulations stipulated by international air transport organisations.
EC Regulation 1107/2006 on the European Parliament and Council on the rights of persons with disabilities or reduced mobility in air transport.
EC Regulation 8/2008 on EU OPS regulations, regulation OPS 1.260.
Law 51/2003, of December 2, on equality of opportunities, non-discrimination and accessibility for persons with disabilities.
Royal Decree 1544/2007, of November 23, which regulates basic accessibility conditions and non-discrimination for the access to and use of modes of transport for persons with disabilities.
Operating Memo 04/01 of the Civil Aviation Administration of Spain.
Resolution 700, and recommended practices 1700, 1700a, 1700c, 1700d and 1700e of the IATA.
We want to ensure that your needs are understood and addressed and that your safety and dignity are respected.
ANNEXE (PMR)
The purpose of this document is to improve access to air travel for persons with reduced mobility, Aimed at airlines that provide services and facilities at airports and on aircraft, it offers guidelines for drawing up a voluntary code of conduct. This code should contemplate the stipulations approved in Document 30 (Section 5) of the European Civil Aviation Conference (ECAC), as well as Annexe 9 of the International Civil Aviation Organisation (ICAO). These documents provide technical information and have been drawn up following consultation with the air transport industry and the government bodies responsible for establishing standards and recommended practices.
Definition
The term 'person with reduced mobility' (PMR) defines any person whose mobility is reduced when using transport due to any physical disability (sensory or locomotor), intellectual disability or impairment, or any other cause of disability, or age, and whose situation needs appropriate attention and the adaptation of the passenger services available to the needs of that person.
Basic Principles
1. PMRs have the same freedom of movement and freedom of choice rights as any other citizen. This applies to air travel as well as all other life situations.
2. Airlines, airports and the agents of related services have a responsibility to address PMRs' needs. Meanwhile, PMRs have a responsibility to specify their needs through the appropriate channels at the appropriate moment.
3. PMRs must be provided with the necessary information to be able to plan and undertake their journeys.
4. The costs derived from addressing PMRs' needs should not be passed directly to them.
5. Disability and illness should not be treated in the same way and consequently PMRs should not be made to declare their disabilities as a prerequisite to undertaking a journey.
6. Organisations that represent PMRs should be consulted about affairs related to addressing their needs.
7. Staff must be provided with adequate training to ensure that they can understand and address PMRs' needs.
8. All security controls must be undertaken in a way that respects PMRs' dignity.
9. PMRs should be permitted the highest possible degree of independence.
Airline Practices
No transport company may reject a PMR unless they cannot transport them safely, accommodate them physically or provide the specific services they require during the flight. If a PMR is refused transport, the airline responsible must clearly explain the reasons for its refusal.
PMR passengers who are not self-sufficient must always be accompanied. The airline cannot provide medical, hygienic or safety assistance on board the aircraft. For more information, please check with our Booking Department.
Airlines must try to identify technical and operational options to improve access and facilities on board aircraft of all sizes, especially when they undertake major refurbishments.
In cases where a PMR cannot be provided with a direct route (e.g. in the case of very small aircraft), airlines must strive to provide an acceptable alternative.
Irrespective of the size of the airport or aircraft, the boarding and disembarkation formalities must respect the PMRs' dignity.
Space permitting, airlines must provide on-board facilities that encourage the autonomy of PMRs while respecting health, hygienic and safety limits.
PMRs must be treated equally when assigning seats, notwithstanding the restrictions imposed by safety requirements. Airlines must clearly explain the reasons for not assigning a specific seat when safety conditions are not at stake.
Service dogs must be transported in the cabin in keeping with the airline regulations and national import regulations. They must also be transported free of charge. PMRs may not be charged for transporting basic objects that facilitate their mobility or any other essential aids in the case of disability.
Airlines must take all reasonable measures to avoid the loss or damage to objects that facilitate mobility and all other aids in cases of disability. Should loss or damage occur, airlines must make the necessary arrangements to satisfy immediate individual mobility needs.
Access to air travel for people with disabilities
Text of European Regulation 1107/2006: www.eur-lex.europa.eu / technical documentation / disability when travelling / regulations / 32006R1107
You can request a copy of Regulation 14CFR Part 382 from the United States Department of Transportation by:
Telephone
Calls within the USA: free line for airline passengers with disabilities on 1-800-778-4838, or integrated TTY call* on 1-800-455-9880.
Calls from outside the USA: Contact the Aviation Consumer Protection Division on (+1) 202-366-2220, or integrated TTY call* on (+) 1-202-366-0511.
Post
Aviation Consumer Protection Division
C-75, US Department of Transportation
1200 New Jersey Ave., SE
West Building, Room W96-432
Washington, DC 20590
Online
Via the official website of the Department of Transportation through the following link: www.transportation.gov/airconsumer
All the requirements you need to meet when travelling with children and infants, considering their age, size and how many children are involved.
All the regulations and rules for travelling with infants under 8 months and children up to the time they turn 11.
You have a certain amount of time before your flight departs to get your ticket and check your baggage
Iberia’s commitment to individuals with disability.
Passengers with Reduced Mobility
