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  • Prepare your trip
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We help you prepare for your trip

Before your next flight, make sure you have all the necessary documents for a smooth trip.

In this section you'll find everything you need to know to prepare for your flight, from the steps to follow before your trip and the required documents to tips for travelling with children or pets and advice for passengers with special needs.

Each section contains useful information on organising every detail of your trip.

Woman at the airport looking out of the window at the plane she will be travelling on

Your trip step by step

Take a look at the steps to follow, from buying your ticket to arriving at your destination.

Passport on world map

Documents

Check the requirements for your trip at the different destinations. 

Dog

Travelling with pets

Discover the options you have to travel with your pets, either in the cabin or in the hold.

 

Boy beside a plane window playing with a toy.

Minors, children and infants

Find out about the regulations for flying with children between ages 2 and 11. 

Chief flight attendant escorting a girl on her journey.

Minors travelling alone

These are the requirements and steps to follow for a minor travelling alone.  

Pregnant woman in a green shirt stroking her belly.

Pregnant women

Authorisations required to fly after 28 weeks of pregnancy. Your doctor will have to certify that it's safe for you to fly. 

 

Flight assistant escorting a passenger with special needs in a wheelchair.

Passengers with special needs

Explore the options we offer to make your trip accessible and worry-free, both on ground and on board. 

Passengers with mountain hiking gear.

Travel insurance

Calculate your Multi-risk or Assistance travel insurance. 

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Cut-off time

It's important to know your flight cut-off times, such as check-in, baggage check-in and boarding. 

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FAQs

 

Check the FAQ about minors.