Participation Conditions

These Terms and Conditions establish the contractual relationship between You and Us and You should make sure that your employees who travel know these Terms and Conditions and comply with them.

In these Terms and Conditions, except when the context indicates otherwise:

 

Subclause 2.1. Programme Administrator

Means your employee, company partner or director appointed on-line to administer Your participation in the programme and who has authorization to use Points in Your name. A travel agent cannot be authorized to act as Programme Administrator.

 

Subclause 2.2. Airlines included in the programme

Means American Airlines ("AA"), British Airways Plc ("BA"), BA CityFlyer, IberiaGroup, OpenSkies, SUN-AIR of Scandinavia A/S and Comair; it also applies to the BA shared code routes operated by Japan Airlines, Qantas and US Airways as established in the On Business website.

 

Subclause 2.3. Appointed travel agent

Means the travel agent appointed by You in your On Business account profile that is authorized to use Points for flights or Services from your account in your name; the appointed Travel agent should be approved by us.

 

Subclause 2.4. Company authorizer

Means the individual authorised by You to enrol You in the Programme, and to redeem Reward Points for Rewards on Your behalf; A travel agent is not permitted to act as a Company Authoriser.

 

Subclause 2.5. Avios

Means the credits denominated as Avios earned by a member of the Iberia Plus programme and credited to a Member's account.

 

Subclause 2.6. Reward Vouchers

Means the vouchers or tickets issued by Us, Eligible Airlines and/or the Partner for merchandise and services provided by Us, Eligible Airlines and/or Independent Suppliers on redeeming Reward Points as set out in "Spending points".

 

Subclause 2.7. On Business service centres

Means a BA or IB service centre.

 

Subclause 2.8. Member

Means Partners or Programme Member.

 

Subclause 2.9. New members

Means any company that joins the On Business loyalty Programme and that has not yet taken any eligible flights.

 

Subclause 2.10. Password

Means the unique combination of letters and /or numbers used for security purposes which will be allocated to each nominated person on registration in the Programme and which must be used when logging into your On Business account.

 

Subclause 2.11. Data

Means the personal data of a Travelling Employee or any other personal data.

 

Subclause 2.12. Travelling Employees

Means Your employees who are based in any of the Territories and who travel on an Eligible Flight in the course of Your business.

 

Subclause 2.13. Company

Means a company or partnership located and currently trading in any of the Territories covered by the Programme.

 

Subclause 2.14. Executive Club

Means the British Airways frequent travellers Programme.

 

Subclause 2.15. Fraud

Includes any fraud, dishonesty and deceit and in particular includes but is not limited to:

* Knowingly supplying incorrect information including at the time of booking to accrue Reward Points or obtain Rewards.

* Attempting to accrue Reward Points for Sectors which have not been flown or are not eligible for Reward Points.

* Altering documents to procure Reward Points or obtain Rewards.

* Attempting to accrue Reward Points for Sectors flown by any person other than the Member's Travelling Employees.

* Using or attempting to use stolen or counterfeit tickets on Our or on Eligible Airlines' services.

* Attempting to accrue Reward Points more than once for the same Sector.

* Selling, bartering and/or purchasing Rewards including attempting to sell or transfer Reward Points or Rewards by means of internet based sales or auctions.

* Knowingly benefiting from the Fraud or Misconduct of another Member or individual.

 

Subclause 2.16. Rewards need to progress between tiers

refers to the On Business rewards needed to progress through the client tier levels On1, On2 and On3. The Rewards needed is different to the total indicated expense according to specific conditions in the On Business programme website.

 

Subclause 2.17. Iberia Group

Means Iberia Líneas Aéreas de España, S.A. Operadora, Compañía Operadora de Corto y Medio Radio Iberia Express, S.A. and AIR NOSTRUM L.A.M., S.A.

 

Subclause 2.18. IB Plus

Means the IB frequent traveller Programme.

 

Subclause 2.19. Unique Log-in ID

Means the unique combination of letters and /or numbers used for security purposes which will be allocated to each nominated person on registration in the Programme and which must be used when logging in to Your On Business account.

 

Subclause 2.20. Eligible flight Rewards

Means the rewards calculated using the basic tariff (including any supplement imposed by the Airlines and the rewards nett of all taxes and fees established by the government), prorated by the sector of any eligible flight in the programme, and rounded up to the nearest complete number.

 

Subclause 2.21. Misconduct

Includes but is not limited to:

* Failure to comply with these Terms and Conditions or the terms and conditions of an Eligible Airline or Independent Supplier.

* Attempting to obtain Reward Points by Fraud.

* Misusing Rewards.

* Misconduct on board one of Our or an Eligible Airline's flights or in an airport lounge or while checking-in.

* Misconduct in dealing with Our staff or the staff of an Eligible Airline or Independent Supplier.

* Failure to comply with the General Conditions of Carriage for Passengers and Baggage and any other applicable terms and conditions, rules and regulations.

 

Subclause 2.22. Member of the Programme

Means a company that is member of the Programme.

 

Subclause 2.23. Membership Number

Means the number assigned to You when registering in the Programme that should be quoted when booking eligible Flights and redeeming Reward Flights.

 

Subclause 2.24. We/Us/Our

Means BA and/or IB, according to context, the operator of the Programme.

 

Subclause 2.25. On Business Welcome Pack

Means the electronic booklet containing these Terms and Conditions and other information relating to the Programme including Reward Points tables and details of the Rewards available to Members.

 

Subclause 2.26. Partners

Means the associated companies (including partner airlines) and companies such as financial and insurance institutions, hotels and car rental companies that offer their Services to the Members of the Programme.

 

Subclause 2.27. Loss

Means losses, costs, damages, injuries, accidents or claims (whether direct or indirect) suffered by You or a Travelling Employee in connection with the Programme.

 

Subclause 2.28. Processing and Processed

Includes obtaining, using, recording and holding data in electronic or any other form.

 

Subclause 2.29. Programme

Means the On Business Loyalty Programme as described on the On Business website and in these Terms and Conditions.

 

Subclause 2.30. Frequent Flyer Programme (FFP)

Means a programme in which frequent travellers obtain points for being usual users of partners recognized in the On Business programme.

 

Subclause 2.31. Reward Points or points obtained or points allocated

Means the points allocated to Your Programme account when a Travelling Employee travels on an Eligible Flight.

 

Subclause 2.32. Reward Service

Refers to any ticket issued, or other goods or services supplied by Us, the Airlines included in the programme or the Partner (or in our name) after a Member uses the corresponding amount of Points.

 

Subclause 2.33. Services

Means the benefits, services, and facilities occasionally available for the Members, either provide by Iberia or by the Partners.

 

Subclause 2.34. Terms and Conditions

Means these terms and conditions as amended from time to time.

 

Subclause 2.35. Territories

Means the countries indicated in the On Business Programme.

 

Subclause 2.36. Sector

Means a single direct journey between two destinations.

 

Subclause 2.37. Strategic Business Unit (SBU)

Means a strategic business unit within the Company's overall corporate identity, which is distinguishable from other business because it serves a defined external market with its own business strategy. The decision as to whether a Company has a SBU is made at Our discretion and We reserve the right at all times to review and amend such decisions.

 

Subclause 2.38. Reward Flight Upgrades

Means an upgrade to the next cabin granted / issued in relation to an eligible booking upon redemption by a member of the requisite number of points.

 

Subclause 2.39. You/Your

Means the Company which has registered as a Member of the Programme.

 

Subclause 2.40. Travelling Employees

Means Your employees, partner or Company director who appointed through the On Business programme website are authorized to have access to and book discounts in the On Business Programme in the name of Your company. A travel agent cannot be authorized to act as Traveller.

 

Subclause 2.41. Reward Flight

Means a flight taken by redeeming Reward Points.

 

Subclause 2.42. Eligible Flight

Means a flight purchased for which We or AA are both the marketing carrier and operating carrier (or which is operated on Our behalf by an Eligible Airline) for which the tickets have been issued in BA (ticket numbers starting with "125"), IB ("075") or AA ("001").

Subclause 3.1

Participation in the programme is not open to individuals, except individuals acting as business owners.

 

Subclause 3.2

To apply for Membership, You must apply on-line in the On Business website. Membership applications must state the Company's full name, the Company's valid company/business registration number, a valid registered office address together with the Authorizer's and the Programme Administrator's name as well as the preferred business address for correspondence. Members cannot state more than one preferred mailing address for correspondence.

 

Subclause 3.3

Members should apply in the country where the company is registered. In the case that a Member has several companies registered in different countries, it will be required to apply where the majority of bookings are generated.

 

Subclause 3.4

Membership is offered at Our discretion and We may refuse Membership to any applicant.

 

Subclause 3.5

A Company may not join the Programme if:

3.5.1 It is not approved by Us because it (or a party connected to it) is a member of any other corporate sales incentive agreement or any other sales or discount agreement with Us or an Eligible Airline.

3.5.2 It is a travel agent, ticket brokerage firm or consolidator.

3.5.3 It is one of Our marketing, promotion, advertising or consulting agencies.

 

Subclause 3.6

Applicants will be given a Membership Number and the Company Authoriser, the Programme Administrator and all Nominated Travel Agents will be allocated a Unique Log-in ID and Password. Multiple Membership within the same Territory is not permitted and a Company must maintain only one Programme account unless it has a separate SBU operating in the same Territory. In the case of duplication of Membership in one Territory (other than that of SBU's), all Memberships in that Territory (other than the first Membership approved by Us) will be cancelled and all Reward Points moved to one account.

 

Subclause 3.7

By providing Your Membership Number and/or participating in the Programme You agree to be bound by the Terms and Conditions as amended from time to time and the information at On Business. This is in addition to Your acceptance of Terms and Conditions on enrolment.

 

Subclause 3.8

Changes to Your On Business account profile must be updated on-line in the On Business website; Written proof of any such changes must be provided to Us upon request.

 

Subclause 3.9

Correspondence will be sent to the Company business email address provided on application or in accordance with Clause 3.2.

 

Subclause 3.10

The Programme will not be responsible for late, lost or misdirected mail.

 

Subclause 3.11

Correspondence from You to Us should be sent to the On Business Service Centre or by email from the On Business website. They should not be sent to any other email or postal address.

 

Subclause 3.12

We may restrict specific elements of the Programme to specific categories of Member.

 

Subclause 3.13

The Programme is not a members' or proprietors' club.

Clause 4.1

The data which is processed by us may include:

4.1.1 Membership data (such as On Business reward points accumulated or redeemed).

4.1.2 Data about travel booked or undertaken by the travelling employees including data identifying any company or organisation booking travel for the travelling employees.

4.1.3 Data supplied by the travelling employee.

4.1.4 Data collected when the travelling employee is provided with rewards.

4.1.5 Data collected when the travelling employee is otherwise in contact with us, an eligible airline or an independent supplier (such as data about use of the On Business programme).

4.1.6 Any other data or information referring to individuals.

 

Clause 4.2

The sources of the data processed by us in connection with travelling employees may include eligible airlines, partners, you, your nominated travel agent, computer reservation systems, data processors, agents and contractors and other airlines, obtained according to the legal requirements applicable to the eligible airline we may link together data obtained from a number of sources or combine data with data held on other databases held by us in order to differentiate between categories of members for any of the purposes listed in clause 4.4 below, whenever possible, according to the data protection law applicable to the eligible airline.

 

Clause 4.3 Data supplied by or on behalf of travelling employees may:

 

4.3.1 Be supplied to eligible airlines, independent suppliers, you, your nominated travel agent, data processors, agents and contractors, and immigration and customs authorities.

4.3.2 Be transferred to and held in the United States of America and other countries whether or not such countries have data protection laws complying with the legal requirements applicable to the eligible airline.

4.3.3 Include sensitive data (such as data revealing a medical condition or religious belief) which may also be processed in accordance with this clause 4 and subject to all the restrictions and security measures required by data protection laws applicable to the eligible airline.

 

Clause 4.4

The purposes for which data may be processed by us or by a recipient of data under 4.3.1 include:

4.4.1 Providing rewards to you.

4.4.2 Making changes to rewards and developing new rewards.

4.4.3 Providing customer service on our flights or the flights of eligible airlines or other services provided by partners.

4.4.4 Accounting and audit, safety and security, fraud prevention and investigation, and systems testing, development and maintenance.

4.4.5 The management and administration of the Programme.

4.4.6 Customer relations, service recovery and assisting us, the eligible airlines and the independent suppliers in future dealings with you.

4.4.7 Credit checking and credit scoring where permitted.

4.4.8 Immigration and customs control.

4.4.9 Customer profiling and other marketing and market research analysis.

4.4.10 (by or on behalf of us) Communicating to you information about the programme, including information about programme benefits, using any contact details provided.

4.4.11 (by or on behalf of Us or the eligible airlines or Independent suppliers) Communicating to you about other products, services or facilities offered by the eligible airlines, the independent suppliers or other carefully selected companies, using any contact details provided.

4.4.12 Conducting market research.

4.4.13 Any other purpose which is obvious or is communicated to you.

 

Clause 4.5

You shall notify all travelling employees in writing:

4.5.1 Of the manner in which their data may be used or disclosed as set out in this clause 4.

4.5.2 That any data which they provide may be exchanged between us, eligible airlines, independent suppliers and your nominated travel agents.

4.5.3 That details of their use of tickets issued and other travel services booked through the Programme may be provided to you on request.

4.5.4 That their data may be held for the purposes of processing in the United States of America and may be passed to other countries outside Europe whether or not those countries have adequate data protection laws and regulations.

 

Clause 4.6

You shall notify the programme administrator and nominated travel agent in writing that his/her data will beheld by us in relation to the operation of the programme by us for you, and that their data may be held for the purposes of processing in the United States or other countries outside Europe whether or not those countries have adequate data protection laws and regulations and that comply with all the legal requirements applicable to the eligible airline.

 

Clause 4.7

Confidentiality.

4.7.1 IBERIA guarantees the strictest confidence of all the company data collected for the registration process.

4.7.2 The company through its administrator or person responsible for registering in the Programme, expressly consents that the data referred to in this point can be transferred by the Programme to third parties offering services for the treatment of that data for the Programme, and to any other legal affiliate entity or owned by Iberia, L.A.E. S.A.Operadora Unipersonal ("IBERIA"), for usage in accordance to the typical aim of the IBERIA loyalty programmes. likewise, it may be transferred to, generally speaking, the participating companies, reservation systems and consulting and marketing companies as long as the mentioned transfer is necessary in order to offer to the eligible programme companies the typical services of the same and other services that are included by the same companies from time to time, and these transferees are always obliged to maintain the data in strictest confidence. The Company, through its administrator or person responsible for registering it in On Business, accepts that the data provided in the reservations made with Iberia after becoming a member of the On Business Programme, can be used to provide travel services related to the Programme, as well as for typical processing of the same (such as obtaining and/or using company points). The administrator will communicate this clause to all travelling employees related to the Programme.

4.7.3 Acceptance of the Terms and Conditions for participation in the programme means that the company accepts that IBERIA can fully record, using any technically valid support for that purpose, the communications and telematic instructions, by voice or any other means, produced during the usage of any service with Iberia. Whenever these recordings are performed, the company is committed to notifying the users of the existence of those recordings, and the affected person being able at all times to obtain a copy of the mentioned recordings, if so requested, as well as a duplicate or transcription of the same. Iberia guarantees the complete integrity of such recordings and to file them during the legally established time.

Clause 5.1

Some Rewards will be provided by Us and others by another Eligible Airline or Independent Supplier. We will use reasonable endeavours to ensure the availability of Rewards provided by other Eligible Airlines or Independent Suppliers but will not be liable for any Loss arising from failure by such Eligible Airlines or Independent Suppliers to provide such Rewards charged to the points. with the exception of losses caused by such intent or negligence by part of the Eligible Airlines or Partners.

 

Clause 5.2

The provision of Rewards from other Eligible Airlines or Partners is conditional on Members signing into their On Business account and providing additional information if required to do so by the Eligible Airline or Partner.

 

Clause 5.3

Where a Member uses Rewards which are not provided by Us, the Eligible Airline or Partner's terms and conditions relating to such Rewards will apply including those terms and conditions relating to bookings, ticketing, passports and all other matters, and We will not be liable for any Loss. Those terms and conditions will be enclosed with the relevant Reward Voucher and will be supplied in advance to You by the On Business Service Centre upon request or if no Reward Voucher is issued such terms and conditions are available on request from either the On Business Service Centre or directly from the Eligible Airline or Partner.

 

Clause 5.4

The Programme may discontinue relationships with other Eligible Airlines or Partners at any time and will give Members such notice of any discontinuance as is reasonably practical in the circumstances. The Programme shall have no liability in relation to any loss arising from such discontinuance.

 

Clause 5.5

On Business lists the Partners which offer services or products as Rewards. Whilst We do all we can to ensure that this list is updated, we shall have no liability in relation to any inaccuracies it contains.

Clause 6.1

Only Members are eligible to earn Reward Points. The Programme Administrator or Nominated Travel Agent must (subject to Clause 8.1) quote the Membership Number (which must match exactly the Membership Number held in our records) at the time of booking.

 

Clause 6.2

Members are not entitled to Reward Points if they have given incorrect or incomplete information at the time of booking.

 

Clause 6.3

Each member has a responsibility to check that Reward Points have been properly credited. This can be checked on-line in On Business.

Clause 7.1

Reward Points can only be earned for travel on Eligible Flights as set out in the programme as established in the On Business programme which forms part of these Terms and Conditions. A customer that books with us or with any other airline included in the programme will earn points for flights operated by us or by any other airline included in the programme; however, customers will not earn points for flights operated by third-party airlines. A customer that books with another airline not included in the programme, even if they have a flight with us, will not earn points because the ticket was not bought within the programme. Points earned on eligible flights in the Company programme will be tracked according to the tickets issued.

 

Clause 7.2

We may, from time to time, determine or amend the criteria for earning Reward Points, which may include:

7.2.1 The identity of the operating airline (i.e., British Airways, Iberia, American Airlines, or any other airline included in the programme);

7.2.2 Eligible Flights and fares;

7.2.3 The number of Reward Points earned on Eligible Flights or required for Rewards;

7.2.4 Eligible Territories.

 

Clause 7.3

Discount tickets for agencies, trade fairs, Tour operators, groups, VFR, merchant navy, and generally any corporate discount (in any of its possible versions/types), On Business discounts (unless indicated) Sector discounts (including AD/ID bookings), shareholder tickets, and airline employees discount tickets (including hotline tickets for Families and Friends) are not eligible for Reward Points. Travel taken on Reward Flights or other redeemed tickets is not eligible to accrue further Reward Points. However, if booking a Reward Flight Upgrade, Reward Points will be accrued on the part of the booking that has been paid for, but not on the upgraded Sector. Where a Member books with Us or an Eligible Airline using the previously mentioned products, any travel taken on such fares will not be eligible for Points or discounts in the On Business programme.

 

Clause 7.4

Flights taken by children and infants are not eligible for Reward Points.

Clause 8.1

On Business Reward Points can only be earned on Eligible Flights by a Travelling Employee, consultant or contractor of the On Business member company (where the consultant or contractor is directly contracted to the On Business company at the time of travel).

 

Clause 8.2

Reward Points can only be obtained once per eligible flight and will be tracked according to the tickets used, prorated by flight segment and rounded up to the nearest complete number. The Employee, consultant or contractor should travel so the Member can obtain the Points. The Points will only be accumulated for Sectors which have been flown.

 

Clause 8.3

Points can only be accumulated once per Member by Eligible Flight. The Points will be added to the account of the Member whose Employee has travelled in the flight of the corresponding Sector and not into the account of any third party.

 

Clause 8.4

If not used, Reward Points accrued will expire at the end of the second calendar year after the date of issue. For example any Reward Points issued between 1 January and 31 December 2015 will automatically expire on 31 December 2017.

 

Clause 8.5

Further details of how Reward Points are earned are set out in On Business.

 

Clause 8.6

Reward Points credited in relation to any Eligible Flight will be tracked and credited to only one account. Bookings with more than one Membership Number in them will not be eligible for Reward Points.

 

Clause 8.7

Where a Travelling Employee is involuntarily re-routed by Us onto another carrier, and the original flight on which the Travelling Employee was booked would have qualified for Reward Points, You may still claim such Reward Points on-line in the On Business website by submitting a missing Points claim. We will endeavour to credit Your account with the appropriate Reward Points however it may be necessary to contact Your On Business Service Centre.

 

Clause 8.8

We do not permit the credit of Reward Points where a Travelling Employee or a Member is earning credits within another loyalty programme in respect of the same flight and such Reward Points are subject to recapture.

 

Clause 8.9

If the Programme improperly denies a Member Reward Points, it will only be responsible for the provision of equivalent Reward Points to those denied.

 

Clause 8.10

We will record Reward Points in Your account. Reward Points cannot be redeemed until We have recorded them in Your account.

 

Clause 8.11

Reward Points that are not tracked automatically at the time of travel may be credited later at Our discretion and circumstances. You may claim Reward Points after completion of an Eligible Flight taken by a Travelling Employee by logging into Your account and submitting a missing points claim available on the On Business website provided that:

8.11.1 The claim is made within 4 months of the date of travel.

8.11.2 You were enrolled in the Programme at the time of travel by the Travelling Employee.

 

Clause 8.12

Reward Points from Eligible Flights claimed retrospectively will be added to your account within 14 days of receipt of Your missing points claim. .

 

Clause 8.13

Members will always have the right to receive On Business Rewards from Partners provided that the Membership number is indicated when making the reservation. In some cases, it could be that the Member has to register in the Loyalty programme of a Partner and convert the Partner loyalty points into On Business Points according to the Member's criteria. If a Member chooses between obtaining On Business Points or obtaining Partner loyalty points, the Member cannot choose the other option later.

 

Clause 8.14

In cases of dispute about entitlement to Reward Points, We may require proof of travel on the relevant Sector including the retained segment of the boarding pass and passenger receipts for the Sector claimed to have been flown. Claims must be lodged within 4 months of the date of travel. Any reclamations should be presented within 4 months after the flight.

Clause 9.1

If You merge with, acquire or are acquired by another business You will not be able to earn further Reward Points and You must redeem Your Reward Points within six months of the date of Your change of status unless otherwise agreed by Us.

 

Clause 9.2

If You go into liquidation, receivership or administration, You will not be able to earn further Reward Points and You will no longer be able to redeem Your Reward Points.

Clause 10.1

Only Your Company Authoriser, Programme Administrator or Nominated Travel Agent may redeem Your Reward Points for Rewards on Your behalf. Rewards will be issued to Your employees, Your employees' family members and Your consultants or contractors (where the consultant or contractor is directly contracted to the On Business company).

 

Clause 10.2

The Company Authoriser, Programme Administrator or Nominated Travel Agent must log into Your account to claim a Reward. If You have lost or forgotten your Unique Log-in ID, please contact the British Airways Service Centre who will assist you. If you have forgotten your Password you can request a new one in the On Business website. .

 

Clause 10.3

Upon registration in the Programme, Your Membership Number will be issued to Your Company Authoriser and Your Programme Administrator. The Programme Administrator may, in his/her absolute discretion, pass that number to Your Nominated Travel Agent at Your own risk.

 

Clause 10.4

We will not be liable for any misuse of the Membership Number or any Rewards which are incorrectly awarded.

 

Clause 10.5

Rewards for travel on an Eligible Airline are subject to the General Conditions of Carriage for Passengers and Baggage of the relevant Eligible Airline. Rewards provided by an Independent Supplier are subject to the relevant terms and conditions of the Independent Supplier.

 

Clause 10.6

Reward Flight taxes, fees charges and surcharges must be paid by credit card. Reward Flight e-ticket(s) and other Reward vouchers shall be sent to the e-mail address(es) specified during the Reward booking process.

 

Clause 10.7

No part payment in cash will be accepted for Rewards.

 

Clause 10.8

You can redeem Rewards Points obtained in On Business. In the event of the website being unavailable, You have the option to redeem via Your local On Business Service Centre. If Rewards Points are redeemed in any other way, the Reward user may lose his/her reservations or be denied boarding or services.

 

Clause 10.9

Reward Flights or Reward Flight Upgrades must be booked no later than three hours before the intended flight.

 

Clause 10.10

E-tickets for Reward Flights will be issued at the same time a booking is made.

 

Clause 10.11

One way tickets can be issued as Rewards at 50% of the Reward Points required for a return journey to the same destination.

 

Clause 10.12

For return journeys, outbound and return flights must be booked at the same time. Travel to one destination from a point of origin and returning from another city to the same point of origin (or vice versa) must be booked as two separate journeys.

 

Clause 10.13

Reward Flight and Reward Flight Upgrade bookings are subject to availability and cannot be wait-listed.

 

Clause 10.14

Reward Flight Upgrades cannot be added at a later date to a transaction that has already been completed.

 

Clause 10.15

We and the Eligible Airlines and Independent Suppliers reserve the right to limit the number of seats or the amount of space made available for Reward travel or other services in Our or their absolute discretion. During peak periods, You may find there is no availability on a given flight.

 

Clause 10.16

Rewards are based on return travel between origin and destination using the most direct route possible. Rewards may be for more than one flight sector. It is possible to combine flights on Eligible Airlines to make a round trip journey of up to a maximum of 8 sectors.

 

Clause 10.17

Unaccompanied minors cannot be booked on Reward Flights or Reward Flight Upgrades.

 

Clause 10.18

Tickets for Reward Flights and Reward Flight Upgrades will only be issued to and from destinations served by Us and/or Eligible Airlines designated at the time the ticket is issued and also at the time the ticket is used. The most direct routing must be taken.

 

Clause 10.19

You will be liable for all taxes and other charges associated with Reward Flights and Reward Flight Upgrades, including without limitation, airport departure tax, customs fines, immigration fees, airport charges, customer user fees, fuel surcharge, agricultural inspection fees, security and insurance surcharges or other incidental fees or taxes charged by any person or relevant authority or body. Taxes, fees and charges paid on the Upgrade Reward sector are based on the cabin the ticket is purchased from. Miscellaneous Charges Orders (MCO's) are not a valid form of payment for a reward ticket. If required to do so, We will provide any relevant fiscal authorities with full details of any persons in receipt of Rewards. Any liabilities that arise as a result of the submission of these details, or from a direct notification by You, shall be the personal liability of You and shall not be borne or paid by Us.

 

Clause 10.20

All Reward Flights and Reward Flight Upgrades must be completed within 12 months of the date of ticket issue.

 

Clause 10.21

If You wish to authorise Your Nominated Travel Agent to pay Reward Flight and Reward Flight Upgrade charges by credit card. We shall however not be held liable for any losses caused by the misuse of credit card information provided to Your Nominated Travel Agent.

 

Clause 10.22

If You enter into a corporate sales agreement or any other sales, discount or incentive agreement with Us or an Eligible Airline, You will not be able to earn any On Business Reward Points from the date You start the subsequent agreement and You will have 6 months to use your outstanding On Business Reward Points after which point they will expire.

Clause 11.1

Reward Flight bookings and Reward Flight Upgrade bookings can be changed no less than 3 hours prior to the scheduled departure of the first flight in the Reward itinerary. Changes to a Reward Flight Upgrade booking are dependent on the fare rules of the commercial ticket that was purchased.

 

Clause 11.2

Changes can be made by the Company Authoriser, Programme Administrator, Nominated Travel Agent or by the Travelling Employee via Your local On Business Service Centre. .

 

Clause 11.3

Permitted changes are limited to date and time of a relevant flight and are subject to capacity limitations. Name changes are not permitted. You may incur a service fee to make a permitted change to Your Reward Flight booking or Reward Upgrade Flight booking or an additional charge to cover taxes, fees and charges.

Clause 12.1

You may apply to have your Reward Flight and Reward Flight Upgrade bookings cancelled through Your local On Business Service Centre provided that cancellations are made no less than 24 hours prior to the scheduled departure of the first flight in the Reward itinerary. Partially travelled Reward Flights or Reward Flight Upgrades cannot be refunded.

 

Clause 12.2

Refunds of the ticket value of a Reward Flight Upgrade booking are dependent on the fare rules of the commercial ticket that was purchased.

 

Clause 12.3

In the event of a cancellation by You, You may apply through Your local On Business Service Centre for a refund of the applicable taxes, fees and charges for Your Reward Flight or Reward Upgrade Flight.

 

Clause 12.4

Subject to Clause 12.1 above, if a Reward Flight or Reward Flight Upgrade booking for travel with Us is cancelled by You, all Reward Points in respect of the Reward Flight or Reward Flight Upgrade will be re-credited to Your account.

 

Clause 12.5

You may incur a service fee to cancel your Reward Flight booking or Reward Flight Upgrade booking or an additional fee to re-credit Your Points.

 

Clause 12.6

Failure to utilise a Reward Flight or a Reward Upgrade Flight for any reason, including that the Travelling Employee does not arrive at the airport in good time, will result in the airline's cancellation of any onward or return reservations and Points cannot be re-credited.

 

Clause 12.7

If you check in and then call to cancel the flight or an upgrade charged to points in the 24 hours before departure, the points will not be returned to your account.

Clause 13.1

Discounts are only available for Travelling employees.

 

Clause 13.2

The On Business Programme discounts cannot opt to earn points unless indicated otherwise.

 

Clause 13.3

A Travelling employee has the right to the applicable fare discount, excluding taxes, fees and airline company charges, in the case of availability.

 

Clause 13.4

The Eligible Airlines, the On Business programme discount levels are subject to changes without previous warnings and can be partially or fully cancelled without previous notification. The On Business fares with discounts are subject to availability and capacity control for the reservation classes apt for discounts at the moment of the reservation. We do not assumes any responsibility in the case that a Travelling employee cannot reserve his requested flight.

 

Clause 13.5

You may consult the fare conditions, including permitted changes and any other associated rate, in the terms and conditions of the reservation, on the airline company website or through any participating travel agent.

 

Clause 13.6

The discount will be of no value in cash and no other monetary or credit alternative will be offered.

 

Clause 13.7

The On Business discount should be directly reserved through Us or a participating travel agent. Visit BA.com, Iberia.com or contact your travel agent to obtain more information about any other applicable service rate.

 

Clause 13.8

Reservations made through a travel agent can also incur a rate or fee. Contact your travel agent to obtain more information about any other applicable service rate. (Travel agents should follow the instructions to issue tickets sent by the Eligible Airlines) .

 

Clause 13.9

The On Business discount cannot be accumulated with any other offer, promotion or agreement, including, among others:

(i)reimbursement of reservations;

(ii) discounted sector fares or from travel agents (including employee, sector or agency discounts), including bank holidays, group discounts, children/baby fares, or elderly fares, reserved or not to one of the classes included in the programme; or

(iii) reservations made with coupons if applicable.

 

Clause 13.10

All passengers travel with and Eligible Airline according to the Conditions for transporting passengers and baggage and the Warning in the contract conditions as indicated on each ticket or itinerary.

Clause 14.1

Tier points will be credited for eligible Flights and will be obtained by the Member as established in the On Business website, according to the Registration programme.

 

Clause 14.2

We reserve the right to modify the eligible Tier Points conditions at any time (for example, by means of modifying eligible Flights or the fares or the eligible points to be considered). Members will be previously notified of any change.

 

Clause 14.3

Members should provide their Membership number when reserving flights to obtain Tier Points.

 

Clause 14.4

Members should provide their Membership number when reserving flights to obtain Tier Points.

Clause 15.1

If any Travelling Employee is a member of Iberia Plus (or Executive Club), the terms and conditions of that membership are unchanged by Your Membership of this Programme, and the Travelling Employee will continue to be entitled to earn Avios on flights taken under The Iberia Plus Programme, in accordance with IB Plus Programme terms and conditions.

 

Clause 15.2

Reward flights are not eligible for Avios, Executive Club, and Iberia Plus Points.

 

Clause 15.3

The Executive Club or Iberia Plus number of the Travelling Employee must be entered into any flight booking in addition to Your Membership Number in order for the Travelling Employee to be credited with Executive Club and Iberia Plus Tier Points and Avios.

Clause 16.1

From time to time, We may offer special promotional rates for Reward Points and/or Reward bookings and such accruals and/or bookings will be subject to the terms and conditions as published with each offer and which take precedence over these Terms and Conditions. Unless otherwise permitted by Us, Rewards (including those special promotional Rewards) may not be used in conjunction with other awards, promotions, coupons, discounts or special offers and are void where and to the extent prohibited by law.

 

Clause 16.2

Other than as provided for herein Rewards are not redeemable for cash, refundable or exchangeable for any other tickets or anything else and may be confiscated in such circumstances. At no time may Rewards be purchased by, sold to, bartered or otherwise transferred to other persons.

 

Clause 16.3

It is the responsibility of the person travelling on any Eligible Flight, Reward Flight or Reward Flight Upgrade to ensure that they and everyone with whom they are travelling:

16.3.1 have checked the relevant entry requirements for any country being visited;

16.3.2 have the correct passports, visas, health certificates and other travel documents needed for the journey; and

16.3.3 have arranged travel insurance where appropriate.

 

Clause 16.4

Travelling Employees in whose name a Reward has been issued may be denied boarding if their documents are not in order. We shall not be liable for any Loss suffered by a Member and/or the Travelling Employee as a result of their failure to arrange the above.

 

Clause 16.5

We reserve the right to audit a Member's account and records without notice to the Member to check for compliance with these Terms and Conditions, General Conditions of Carriage for Passengers and Baggage and any other applicable rules, regulations or terms and conditions. During an audit a Member may be unable to make Reward bookings.

Clause 17.1

Reward Points, and all rights of title to and property in such Reward Points, remain with Us at all times and never passes to You, Your Travelling Employee, Your Programme Administrator, Your Company Authoriser or Your Nominated Travel Agent.

 

Clause 17.2

Risk (for example theft or unauthorised or fraudulent redemption) associated with Reward Points passes to You as soon as Reward Points are recorded on Your account, or otherwise awarded to You. We are not liable for unauthorised or fraudulent redemptions.

Clause 18.1

Except as otherwise provided by Us and communicated to You, Reward Points are not transferable in any way (whether from person to person, account to account, statement to statement, card to card or otherwise) and cannot be bequeathed, devised or otherwise transferred by operation of law.

 

Clause 18.2

Any purported purchase, sale, transfer, unauthorised use (including bartering), procurement or redemption of Reward Points issued or awarded to another person or any other use of Reward Points contrary to these Terms and Conditions will constitute a fundamental breach by the Member of these Terms and Conditions. It will also constitute a breach of the contract between Us and You.

 

Clause 18.3

Each Member acknowledges that a breach pursuant to Clause 18.2 above may also constitute an inducement to breach the contract between Us and You, intentional damage to Our business, conspiracy and criminal offences under applicable local or national law. Any breach pursuant to Clause 18.2 will constitute Fraud and/or Misconduct and will be dealt with in accordance with Clause 20.

You may terminate Your Membership by writing to Your On Business Service Centre stating that You no longer wish to be a Member. Your Membership number must be in your letter on Your letterhead and signed by Your duly authorised signatory. Any such termination will result in a loss of all Reward Points and does not relieve You of any continuing obligations under these Terms and Conditions.

Clause 20.1

We reserve the right to audit any and all accounts at any time and without notice to Members including requesting a list of Travelling Employees to ensure compliance with the On Business Terms and Conditions and applicable conditions of carriage and/or tariffs. In the event that an audit reveals discrepancies or non-compliance, the processing of On Business Rewards, the accrual of Reward Points and the delivery of monthly statements may be delayed until such discrepancies or non-compliance are resolved to our satisfaction. Pending such resolution, We, at our exclusive discretion, may prohibit members from redeeming Reward Points.

 

Clause 20.2

We reserve the right at any time to suspend Your Membership for non-compliance to the Terms and Conditions of the Programme with immediate effect. We reserve the right at any time to ask You to provide us with evidence that passengers claiming Reward Points are Travelling Employees. You acknowledge that if Your account is suspended You are unable to redeem Reward Points. We will endeavour to contact you by email or phone in order to resolve any discrepancies or non-compliance. In the event that We have been unable to contact You within 28 days or You are unable to rectify such discrepancies or non-compliance to Our satisfaction, We reserve the right to terminate Your Membership and close Your account.

 

Clause 20.3

In addition to any other rights or remedies We may have We reserve the right at any time in Our absolute discretion to terminate the Membership of any Member if a Member or any Travelling Employee commits Fraud, Misconduct or is given a banning notice. We will write to such Member stating their Membership is being terminated for this reason. We may in our discretion suspend such termination and remove Reward Points and/or request undertakings in respect of future conduct.

 

Clause 20.4

Fraud or abuse in relation to Reward Points accrual or usage is subject to appropriate administrative and/or legal action by Us.

 

Clause 20.5

In case of Fraud and/or Misconduct, We may cancel all accrued and accruing Reward Points of the Member, any Reward Flights, any Reward Flight Upgrades and any Reward Vouchers.

 

Clause 20.6

The Member shall be liable to Us and/or any other Eligible Airline for the full price of any travel undertaken on Reward tickets, wholly or party as a result of such Fraud and/or Misconduct, in accordance with the published fare applicable to such travel together with any reasonable costs, including legal fees, incurred by Us or any other Eligible Airline.

 

Clause 20.7

If no Reward Points are earned or redeemed by You for 24 consecutive months, Your account will automatically close and all Reward Points accrued to that date will expire with immediate effect.

Clause 21.1

We may suspend or terminate a Member's right to earn or redeem Reward Points or suspend or terminate the Programme.

 

Clause 21.2

We will use reasonable endeavours to give at least 3 months' notice of termination of the Programme.

 

Clause 21.3

We may, at any time impose a time limit upon the validity for redemption of any Reward Points which have been allocated by Us. This limit may be amended by Us from time to time, entirely at Our own discretion.

Clause 22.1

We may from time to time modify, withdraw, amend or add to any Rewards or other offers or arrangements or impose any requirements or restrictions relating to the use of Rewards. We will give as much advance notice as practicable of such action to Members. Current information is set out on the On Business website.

 

Clause 22.2

Examples of the action which We might take under Clause 21.1 include withdrawing services which We provide Ourselves, modifying the right to earn or redeem Reward points, amending the levels of Reward Points for earning and redeeming, the withdrawal of a service provided by another Eligible Airline or Partner or the withdrawal of Rewards. In addition, other Eligible Airlines and Partners reserve similar rights to withdraw, amend or add to services or impose requirements or restrictions relating to them.

 

Clause 22.3

You shall be deemed to have agreed to any modifications, withdrawal, amendment or addition to the Rewards or the Programme pursuant to Clause 20.1, if after We have notified You of the changes, You continue to quote Your Membership Number and PIN Number to obtain or redeem Reward Points. Members who do not wish to accept changes in the Rewards may terminate their Membership in the manner described in Clause 19.

We reserve the right at all times to make changes to these Terms and Conditions (as set out in the On Business website) subject to giving You prior notice. Members who do not accept the amendments may terminate their Membership as described in Clause 19.

Clause 24.1

We will not be liable for any Loss resulting from alteration to, or termination of the Programme or the right to earn or redeem Reward Points, except for Loss caused by Our own negligence or wilful misconduct.

 

Clause 24.2

We will not be liable for any Loss if, by reason of local legal or regulatory prohibitions or restrictions, the Programme or the whole or any part of any services provided by an Eligible Airline or Independent Supplier cannot be made available in certain countries or to certain Members.

 

Clause 24.3

The limitations and exclusions of liability referred to in the General Conditions of Carriage for Passenger and Baggage will apply in relation to travel on the services of Eligible Airlines including Reward travel.

 

Clause 24.4

Our liability for negligence, breach of contract, or any other matter is limited to reimbursing You with Reward Points equal to those redeemed for the Reward in connection with which the matter arose.

Clause 25.1

We make no representations as to any income, use, excise or other tax liability of You or Your Travelling Employees as a result of Your Membership of or participation in the Programme. Such a tax liability may arise, for example, if a Member obtains Reward Points and/or Rewards as a result of business expenditure. You and Your Travelling Employees are advised to check with an accountant or tax adviser for further information.

 

Clause 25.2

You are solely responsible for any tax liability incurred as a result of Membership.

We and the other Eligible Airlines and Partners are constantly trying to improve the services provided to Members. Any Member with concerns or complaints should contact the On Business Service Centres. We may occasionally monitor telephone calls from Members to the On Business Service Centre to maintain and enhance its service to Members.

Clause 27.1

These Terms and Conditions shall be governed by and construed in accordance with Spanish law. We, You and Your Travelling Employees submit to the exclusive jurisdiction of the Madrid (Spain) courts to resolve any disputes that may arise out of them.

 

Clause 27.2

Any provision of these Terms and Conditions declared void or unenforceable by any competent authority or court shall, to the extent of such invalidity or unenforceability, be deemed severable and shall not affect the other provisions remaining which shall continue unaffected.

By requesting membership in On Business and acceptance of these Conditions, the administrator or legal representative registering the Company in the Programme authorizes Iberia LAE, S.S. Operadora Unipersonal to:

 

Clause 28.1.1

Consult the Iberia Plus and Iberia Cards databases to see if the requesting Company has Iberia Sendo Cards (Business and/or Corporate). This consultation will mean that Iberia Cards and Iberia LAE Sociedad Anónima Operadora Unipersonal can interchange information about Iberia Sendo Cards issued in favour of the Company, expressly authorizing Iberia Cards to facilitate such information to Iberia LAE Sociedad Anónima Operadora Unipersonal.

 

Clause 28.1.2

In the case that the Company already has Iberia Sendo Cards, to verify the existing mode for accumulating money in order to adapt it, if applicable, to the characteristics of the new Programme.

a)If the Requesting Company was accumulating all the Avios generated by its Iberia Cards into a single Iberia Plus Card (Company accumulation mode), registration in the Programme will mean that after that moment only On Business Points will be generated (instead of Avios) which will be entered into the new On Business account according to the new ratio of consumption/earning of 1 On Business Point for every 9€ of expense when using the Iberia Sendo American Express or 1 Point for every 18€ of expense when using the Iberia Sendo Visa Card. The ratio varies because they are different currencies, although the acquisition capacity with the expense of the Sendo Iberia Plus Cards in the Iberia Plus Programme and in the On Business Programme is equivalent .

b)If, on the other hand, the Company requests allowing the Avios generated by each Iberia Sendo are entered into the On Business Card of the individual owner of the Iberia Sendo Cards (individual accumulation mode) the accumulation system will not be modified.

 

Clause 28.1.3

Request the modification of the 6th clause "Iberia Plus Avios" in his/her name of the subscribed Iberia Sendo Cards contracts so they adapt to the new On Business Programme and especially to the new money/consumption ratio. Such modification will be understood as accepted by Iberia Cards as from the moment in which, when registering the company in the new programme, On Business Points begin being obtained in accordance to the new established ratio. These points can be redeemed after the Registration is finished and the corresponding documentation sent. The Company requesting registration will indemnify and hold harmless of all responsibility Iberia LAE Sociedad Anónima Operadora Unipersonal, Iberia Cards (and its commercializing entities, if applicable, BBVA, Bankia S.A.U, and Grupo Banco Popular) in relation to any reclamation based on the changing of the conditions established in the 6th article of the card contract subscribed with Iberia Cards.

The On Business discounts do not apply to the "Level"* fare on the low-cost routes operated by IBERIA LAE, S.A. OPERADORA under the "Level" brand. The points tables are also different for the "Level"* fare on the low-cost routes operated by IBERIA LAE, S.A. OPERADORA under the "Level" brand.

Tier benefits do not apply to "LEVEL"* fares. No more points are earned for upgrading to the next tier. The point equivalence for "LEVEL"* fares is as follows: €1 = 1 pt. For SMEs in Europe. $1 = 1 pt. For all other SMEs.

*Or any other name that may be used in the future to designate the cheapest fare on the routes operated under the "LEVEL" brand.