The service includes collection of your luggage at the address you indicate, safekeeping, transport and check-in at the departure airport. It is separate from the cost of the Iberia checked luggage service. You are responsible for collecting your luggage from the belt at the destination airport.

At the moment, this service is only available for flights departing from Madrid airport. We are working to expand it to new cities.

Bob has been approved the Spanish National Air Safety Agency (AESA) to provide the luggage shipping service with Iberia in line with the security protocols required by Spanish airport regulations.

Just as when you check in your luggage at the Iberia desk, the the agent who collects your luggage will need to check your personal documents, boarding passes, any visas required, as well as the weight of each passenger's luggage.

The agent will then record each passenger's details on the service mobile app and link them to one of the bags, in line with the airport regulations.

At the end of the process, you will receive a confirmation email and SMS with your luggage labels.

For security reasons it is not possible. We need to verify on site the identity of the persons flying with their ID, NIE or passport (in addition to the boarding pass) and associate it to each of the suitcases that will be checked in with Iberia.

The agent will weigh your baggage on collection. If any piece of luggage exceeds your allowance, you will have to remove items from the bag in question to reduce the weight. Our agent will not collect any bags that exceed the weight permitted by the airline.

Our agent can only collect baggage included in your ticket.

If you need to make any changes or cancellations, send an email to trafico@bob.io.

Visit https://bob.io/centro-de-ayuda/ or send an email to trafico@bob.io.