To claim these expenses, you will need to provide the Property Irregularity Report (PIR) number, the flight details and passenger details, the description of the expenses and their respective receipts. For more information about baggage, go to the Iberia baggage Service Centre

We aim to reply within 7 business days, although this may vary depending on the case. For example, it may take up to 21 days to process more complex claims. In any case, you can track the status of your claim in our Claims section. We'll also send the reply to your claim by email.

You'll receive an email at the address you entered when you filed your claim. Be sure to regularly check your inbox and spam folder.

Yes, provided that you have their authorisation. Remember, you will have to enter the details of the flight and the passenger affected.  

Our team can process claims in Spanish, Catalan, Portuguese, English, French, German, Italian, Chinese and Japanese.

If your flight has been cancelled and you have not accepted the alternative we proposed, you can request a refund on our Claims page, through Flight cancellations, delays and changes. Fill in and submit the form with the booking code and the ticket number. You'll receive a confirmation email with a reference number for your request. You can check your rights on the Passenger rights