Cancelled flight
Incidents related to the cancellation of a flight and the assistance provided.
Flight cancellations, delays and changes
Has your flight been delayed or cancelled? Have you missed a connection due to a delay or schedule change? Select one of the options below and we'll fix it as soon as possible.
Select one of the options
Delayed flight
Incidents due to delays in the departure of a flight with a knock-on effect for other travel plans.
Missed connection
Incidents due to missed flight connections because of delays or cancellations.
Denied boarding
Situations where boarding is denied despite having a confirmed booking.
Schedule change
Inconveniences caused by changes in the date and/or time of a scheduled flight.
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FAQ
What information do I need to file a claim for expenses incurred due to delayed baggage?
To claim these expenses, you will need to provide the Property Irregularity Report (PIR) number, the flight details and passenger details, the description of the expenses and their respective receipts. For more information about baggage, go to the Iberia baggage Service Centre
When can I expect a reply to my claim?
We aim to reply within 7 business days, although this may vary depending on the case. For example, it may take up to 21 days to process more complex claims. In any case, you can track the status of your claim in our Claims section. We'll also send the reply to your claim by email.
Where can I find the reply to my claim?
You'll receive an email at the address you entered when you filed your claim. Be sure to regularly check your inbox and spam folder.
Can I file a claim on behalf of someone else?
Yes, provided that you have their authorisation. Remember, you will have to enter the details of the flight and the passenger affected.
In which language can I file my claim?
Our team can process claims in Spanish, Catalan, Portuguese, English, French, German, Italian, Chinese and Japanese.
How do I request my refund for a cancelled flight?
If your flight has been cancelled and you have not accepted the alternative we proposed, you can request a refund on our Claims page, through Flight cancellations, delays and changes. Fill in and submit the form with the booking code and the ticket number. You'll receive a confirmation email with a reference number for your request. You can check your rights on the Passenger rights